Worldwide 24/7 Customer Support

via chat, email, social media and phone

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FEATURES

MULTI CHANNEL

An elegant customer service system for dealing with inbound ticket requests from any channel: email, web, social media, phone or chat.

TECHNOLOGY

We employ the latest technologies to provide customer support for our web services and clientele. Our system integrates native SSL/TSL encryption and state-of-the-art security standards.

DEVELOPMENT

We develop new and innovative multimedia support services by intensive research and analysis of customer behaviours worldwide.

CONSULTING

We are a strategic partner in outsourcing support services. We review your business in order to optimize your end-user customer experience.

ENGAGEMENT

A variety of features that gives you data and insights to build customer relationships that are more meaningful, personal and productive.

PRODUCTIVITY

Our servers have an uptime of 99.98% over a course of 12 months. Our pool of secure and reliant servers offer the highest continuity and productivity on the market.

REPORTING

Our dashboard provides insights on your metrics and data relevant to the entire customer service process.

TRAINING

All personnel undergo a specialised and customised training process for your products and services in order to deliver focused, accurate performances, tailored exactly to your unique business needs.

AMERICA

  • USA
  • Canada
  • Mexico
  • Brazil
  • Argentina
  • Chile
  • Colombia
  • Venezuela
  • Peru

EUROPE

  • Belgium
  • Germany
  • France
  • Netherlands
  • Austria
  • Portugal
  • Finland
  • United Kingdom
  • Denmark
  • Spain
  • Italy
  • Norway
  • Poland
  • Switzerland
  • Sweden
  • Greece
  • Turkey
  • Russia
  • Ukraine

ASIA

  • Japan
  • China
  • Philippines
  • Indonesia
  • Malaysia
  • South Korea
  • Thailand
  • India

OCEANIA

  • Australia
  • New Zealand

ABOUT US

VDesk currently provides Customer Support to a high volume of clients operating in various online industries such as Gaming, Gambling, Dating, Travelling, Reviewing and Translations. Additionally we act as agents by recruiting and training freelancers on behalf of our clients when and where necessary. Our workforce consists of a diverse team from various ethnic backgrounds that are ambitious, driven people who use their skills to provide customer support solutions worldwide.

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