Worldwide 24/7 Customer Support

via chat, email, social media and phone

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FEATURES

MULTI CHANNEL

An elegant customer service system for dealing with inbound ticket requests from any channel: email, web, social media, phone or chat.

TECHNOLOGY

We employ the latest technologies to provide customer support for our web services and clientele. Our system integrates native SSL/TSL encryption and state-of-the-art security standards.

DEVELOPMENT

We develop new and innovative multimedia support services through intensive research and analysis of customer behaviours worldwide.

CONSULTING

We are a strategic partner in outsourcing support services. We review your business in order to optimize your end-user customer experience.

ENGAGEMENT

A variety of features that gives you data and insights to build customer relationships that are more meaningful, personal and productive.

PRODUCTIVITY

Our servers have an uptime of 99.98% over a course of 12 months. Our pool of secure and reliant servers offers the highest continuity and productivity on the market.

REPORTING

Our dashboard provides insights on your metrics and data relevant to the entire customer service process.

TRAINING

All personnel undergo a specialised and customised training process for your products and services in order to deliver focused, accurate performances, tailored exactly to your unique business needs.

AMERICA

  • USA
  • Canada
  • Mexico
  • Brazil
  • Argentina
  • Chile
  • Colombia
  • Venezuela
  • Peru

EUROPE

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Germany
  • Estonia
  • Finland
  • France
  • Germany
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom

MIDDLE EAST

  • UAE
  • Israel

ASIA

  • Japan
  • China
  • Philippines
  • Indonesia
  • Malaysia
  • South Korea
  • Thailand
  • India

OCEANIA

  • Australia
  • New Zealand

ABOUT US

VDesk is an expert in providing premium 24/7 Customer Service Support solutions for any online industry. Our organization's portfolio includes services such as content review, SEO content creation, translations, chat moderation and support ticket management.


Additionally we act as agents by recruiting and training freelancers on behalf of our clients, when and where required. The backbone of our workforce consists of individuals from various ethnic backgrounds and nationalities, allowing us to provide our services in 33 different languages globally.

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