Worldwide 24/7 Customer Support

via chat, email, social and phone

Grow with us

FEATURES

Scale your support across multiple products, languages and timezones

Multi Channel

An elegant customer service system for dealing with inbound ticket requests from any channel: email, web, social, phone or chat.

Technology

We offer developers integration and support by API gateways, cloud and web services. Our system integrates native SSL / TSL encryption and state-of-the-art security standards.

Development

We develop new and innovative multimedia support services by intensive research and analysis of customer behaviours worldwide.

Consulting

We are a strategic partner in outsourcing support services. We review your business in order to optimize your end-user customer experience.

ENGAGEMENT

A suite of features that gives you data and insights to build customer relationships that are more meaningful, personal and productive.

PRODUCTIVITY

Our servers have an uptime of 99.98% over a course of 12 months. Our pool of secure and reliant servers offers the highest continuity and productivity on the market.

REPORTING

Our dashboard provides insight on your metrics and data relevant to the entire customer service process.

TRAINING

All personnel undergo a specialized and customized training process on your products and services in order to deliver focused, spot-on performance, tailored exactly to your unique business needs.

WE SUPPORT YOUR CUSTOMERS

in their own language

Australia

Austria

Belgium

Denmark

Finland

France
Germany

Greece

Ireland

Italy

Netherlands

New Zealand
Norway

Poland

Portugal

Russia

Spain

Sweden
Switzerland

Thailand

United Kingdom

USA

ABOUT US

Great support is essential for building long-term relationships with your customers. At Virtual Desk we are committed to delivering highly
customized customer support solutions, quickly and efficiently, to keep your business running smooth and profitable. Our highly skilled and trained professionals help your business to reach its full potential, by utilizing cutting edge technologies, world-class workflow management systems, and leading best practices of your industry.
Roger Karlsson
Managing Director
Long experience in management and sales in various industries. He has been with the company for 5 years.
Luca Lo Russo
Operation Manager
Highly diversified management career in five continents, mostly in the IT and Telco industries.
200+ Staff
Across the Globe
A mix of all races, colours, religions, gender, sexual orientation, national origin, disability and age.

CONTACT US

Whether you need general information or have specific questions, we want to hear from you.
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Virtual Desk Ltd
European office:
Coming soon

Phone: Coming soon
European office:
Coming soon

Phone: Coming soon